Refunds & Returns Policy

Refunds & Returns Policy

Please Read Our Return & Refund Policy Carefully:

Return:

Last Updated: 06-05-2025

Welcome to BMXCrewHub.com! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Refunds & Returns Policy carefully to understand your options.

Returns Eligibility

• You have 30 days from the date of delivery to request a return.
• Items must be unused, in original packaging, and in the same condition as when you received them.
• Proof of purchase (order number or receipt) is required.
• Certain items (e.g., customized bikes, clearance items, or safety gear) may be non-refundable unless defective.

How to Initiate a Return

1. Contact Us – Email us at support@bmxcrewhub.com with your order number and reason for return.
2. Return Approval – We’ll review your request and provide a Return Authorization (RA) number if approved.
3. Ship It Back – Securely pack the item(s) and ship them to our return address (provided in the approval email).
   • You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped).
   • We recommend using a trackable shipping method, as we are not responsible for lost returns.

Refunds

• Once we receive and inspect your return, we’ll notify you of approval or rejection.
• If approved, your refund will be processed within 5-10 business days to your original payment method.
• Shipping costs are non-refundable, except in cases of our error.
• Sale/discounted items may only be eligible for store credit.

Exchanges

• If you need a different size or model, you may request an exchange (subject to availability).
• Contact us first, and we’ll guide you through the process.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery with photos/video of the issue.
• We’ll arrange a replacement or refund at no extra cost.

Cancellations

• If you need to cancel an order, contact us immediately.
• Orders already shipped cannot be canceled but may be returned upon delivery.

Non-Returnable Items

• Custom-built or personalized BMX bikes/parts.
• Clearance or final-sale items.
• Used or damaged items (unless defective upon arrival).

Change Of Mind:

Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.

Late or missing refunds (if applicable)

1. If you have not received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
4. If you have done all of this and you still have not received your refund yet, please contact us.

Gifts

We do not currently offer refunds if your item was a gift.

Thank you for buying with confidence!

For Further Inquiries:

If you have any questions about our refund policy, please contact us:

📧 Email: sales@bmxcrewhub.com
📞 Phone:  +1 424-404-4856
📍 Address: 1544 Standiford Ave, Modesto, CA 95350

Note: This policy applies only to purchases made directly through BMXCrewHub.com. For third-party sellers, refer to their respective policies.

Thank you for shopping with BMXCrewHub.com – Ride on! 🚴‍♂️

This policy is subject to change without notice. Please check back for updates.