Refunds & Returns Policy

Last Updated: 06-05-2025

Welcome to BMXCrewHub.com! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Refunds & Returns Policy carefully to understand your options.

Returns Eligibility

• You have 30 days from the date of delivery to request a return.
• Items must be unused, in original packaging, and in the same condition as when you received them.
• Proof of purchase (order number or receipt) is required.
• Certain items (e.g., customized bikes, clearance items, or safety gear) may be non-refundable unless defective.

How to Initiate a Return

1. Contact Us – Email us at support@bmxcrewhub.com with your order number and reason for return.
2. Return Approval – We’ll review your request and provide a Return Authorization (RA) number if approved.
3. Ship It Back – Securely pack the item(s) and ship them to our return address (provided in the approval email).
   • You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped).
   • We recommend using a trackable shipping method, as we are not responsible for lost returns.

Refunds

• Once we receive and inspect your return, we’ll notify you of approval or rejection.
• If approved, your refund will be processed within 5-10 business days to your original payment method.
• Shipping costs are non-refundable, except in cases of our error.
• Sale/discounted items may only be eligible for store credit.

Exchanges

• If you need a different size or model, you may request an exchange (subject to availability).
• Contact us first, and we’ll guide you through the process.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery with photos/video of the issue.
• We’ll arrange a replacement or refund at no extra cost.

Cancellations

• If you need to cancel an order, contact us immediately.
• Orders already shipped cannot be canceled but may be returned upon delivery.

Non-Returnable Items

• Custom-built or personalized BMX bikes/parts.
• Clearance or final-sale items.
• Used or damaged items (unless defective upon arrival).

Contact Us

For any questions about returns or refunds, reach out to:
📧 Email: sales@bmxcrewhub.com
📞 Phone: +1 (818) 949-8472
📍 Address: 1544 Standiford Ave, Modesto, CA 95350

Note: This policy applies only to purchases made directly through BMXCrewHub.com. For third-party sellers, refer to their respective policies.

Thank you for shopping with BMXCrewHub.com – Ride on! 🚴‍♂️

This policy is subject to change without notice. Please check back for updates.